Specific scope
A role brief names recurring tasks, outputs, systems, coverage, and review ownership. It also names work that is outside the role.
About Restaurant VA
A clearer way to build support.
We help restaurant teams handle the administrative work around a generous guest experience. You set the standards, table availability, and commercial decisions. An assistant keeps the correspondence and follow-through moving.
Book a free consultation
Who the work is for
Built around the realities of your operation.
Independent restaurants, hospitality groups, and restaurant managers.
The phone rings during service. A private-event inquiry waits in an inbox. Tomorrow’s reservation notes need attention while the team is focused on tonight’s guests.
We begin with the work itself: where it enters, what information it needs, who approves it, and what your team should receive at the end. That gives the role a practical purpose from the start.
How we approach the role
Clear expectations on both sides.
Controlled access
Your team approves accounts and permissions. Sensitive records belong in your approved systems, with access limited to the assigned work.
Practical oversight
Progress is reviewed through actual work, unresolved questions, and documented handoffs. Exceptions are surfaced to a named owner.
Explore the scope
Find the support that fits your queue.
Reservation inbox support
Reservation inbox support
Handle reservation correspondence using the availability and booking policies set by your restaurant.
Explore the service ↗
Guest inquiry coordination
Guest inquiry coordination
Give routine guest questions clear answers and sensitive requests a direct route to the right manager.
Explore the service ↗Private dining inquiries
Private dining inquiries
Organize event leads so your events manager can respond with the right offer and next step.
Explore the service ↗
Guest feedback administration
Guest feedback administration
Bring feedback from your approved channels into a clear queue for thoughtful management responses.
Explore the service ↗A role shaped around your operationStart with the work
Start with the work
you want to hand over.
Tell us where the queue slows down. We’ll discuss the scope, tools, coverage, and review points that belong in your support role.
Book a free consultation
Define the role before making a commitment.