The input
Your approved systems, requests, documents, and priority rules. A named contact resolves missing information.
Services for restaurant
The support behind a seamless service.
Bring order to reservations, private dining inquiries, guest messages, and the back-office details that compete with service. Find the responsibilities, working outputs, and review points for each role below.
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Build the right scope
Find your starting point.
Explore a focused workflow or combine related tasks into one clearly defined support role. Every service includes practical responsibilities and a useful handoff.
8 services
Reservation inbox support
Reservation inbox support
Handle reservation correspondence using the availability and booking policies set by your restaurant.
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Guest inquiry coordination
Guest inquiry coordination
Give routine guest questions clear answers and sensitive requests a direct route to the right manager.
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Private dining inquiries
Private dining inquiries
Organize event leads so your events manager can respond with the right offer and next step.
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Guest feedback administration
Guest feedback administration
Bring feedback from your approved channels into a clear queue for thoughtful management responses.
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Supplier correspondence
Supplier correspondence
Keep purchase-related messages and delivery questions visible to the people running the kitchen and office.
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Invoice document support
Invoice document support
Prepare supplier invoice records and supporting documents for your bookkeeper’s review.
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Menu and listing administration
Menu and listing administration
Keep digital listings and menu files aligned with the versions your restaurant has approved.
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Management calendar support
Management calendar support
Coordinate administrative appointments and reminders that help managers prepare outside service hours.
Explore this serviceConnected work, clear ownership
Make every message easier to act on.
The phone rings during service. A private-event inquiry waits in an inbox. Tomorrow’s reservation notes need attention while the team is focused on tonight’s guests.
- Begin with the queue that regularly holds other work up
- Agree the source records, templates, and expected outputs
- Keep approvals with a named member of your team
- Review the first handoffs before expanding the workload
What a working brief includes
A role is more useful when everyone knows what comes back.
The working record
Current status, responsible owner, last action, and outstanding questions. Each entry links back to its source.
The handoff
Completed tasks and exceptions, separated clearly. Your reviewer sees what is ready and what still needs a decision.
Choose the work before the role
Compare the handoffs your team needs.
A useful service starts with a real queue. Use these examples to choose the responsibility you want covered and the result your reviewer should receive. Related responsibilities can be combined after checking volume, coverage, and access.
Guests & reservations
Reservation inbox support ↗
Handle reservation correspondence using the availability and booking policies set by your restaurant.
Typical responsibilities
- Record reservation requests
- Share available options
- Confirm authorized changes
What you receive
Reservation correspondence log; Change-request queue; Confirmed booking notes.
Review focus
Match each message to the right date, time, party, and current reservation status.
Guests & reservations
Guest inquiry coordination ↗
Give routine guest questions clear answers and sensitive requests a direct route to the right manager.
Typical responsibilities
- Answer from current restaurant information
- Record special requests
- Route menu or accessibility questions
What you receive
Guest question log; Manager handoff; Outstanding-reply list.
Review focus
Check that published information is current and that requests are not presented as guarantees.
Guests & reservations
Private dining inquiries ↗
Organize event leads so your events manager can respond with the right offer and next step.
Typical responsibilities
- Capture dates and party size
- Collect event preferences
- Send current information packs
What you receive
Event inquiry brief; Follow-up calendar; Proposal question log.
Review focus
Separate tentative availability from a contracted event and record which package version was sent.
Guests & reservations
Guest feedback administration ↗
Bring feedback from your approved channels into a clear queue for thoughtful management responses.
Typical responsibilities
- Collect review and message links
- Group recurring topics
- Draft replies from your guidance
What you receive
Feedback digest; Response drafts; Manager review queue.
Review focus
Preserve the guest’s meaning and avoid including private reservation details in public replies.
Events & office support
Supplier correspondence ↗
Keep purchase-related messages and delivery questions visible to the people running the kitchen and office.
Typical responsibilities
- Record supplier confirmations
- Chase missing delivery updates
- Organize order references
What you receive
Supplier message register; Delivery questions; Order document index.
Review focus
Check order numbers, delivery dates, and the source of quantity or price changes.
Events & office support
Invoice document support ↗
Prepare supplier invoice records and supporting documents for your bookkeeper’s review.
Typical responsibilities
- Match invoices to order references
- Check document completeness
- Flag apparent duplicates
What you receive
Invoice document pack; Missing-reference queue; Duplicate-check notes.
Review focus
Compare supplier identity, invoice numbers, dates, and supporting delivery records.
Events & office support
Menu and listing administration ↗
Keep digital listings and menu files aligned with the versions your restaurant has approved.
Typical responsibilities
- Update supplied hours and details
- Replace approved menu files
- Check published links
What you receive
Listing change log; Current menu index; Publication review list.
Review focus
Review prices, dates, descriptions, and whether the correct location’s information is displayed.
Events & office support
Management calendar support ↗
Coordinate administrative appointments and reminders that help managers prepare outside service hours.
Typical responsibilities
- Maintain management task calendars
- Arrange supplier meetings
- Track document deadlines
What you receive
Management calendar; Meeting brief; Weekly priority list.
Review focus
Check time zones, location, attendees, and whether a tentative slot has actually been accepted.
Make the scope workable
Plan the coverage around your actual workload.
The phone rings during service. A private-event inquiry waits in an inbox. Tomorrow’s reservation notes need attention while the team is focused on tonight’s guests.
Bring a representative queue
Choose recent examples from your normal workload, including one incomplete request and one that needed a decision. Note how often each task arrives, how long it usually takes, and whether the work clusters around particular days or deadlines.
Share booking rules, opening hours, party-size limits, and the person who approves exceptions.
Separate recurring work from exceptions
Agree what the assistant can complete using a documented rule and what must come back to your team. A clear escalation route helps avoid repeated interruptions while keeping unusual requests visible.
Your restaurant controls table allocation, capacity, deposits, and policy exceptions.
Agree coverage and response expectations
Document working hours, time zones, priority categories, and who covers the queue outside the agreed schedule. Distinguish an acknowledgment from a completed task so a quick reply is never mistaken for a finished request.
For restaurant, the plan should also name who can change priorities when a time-sensitive item arrives.
Review examples before expanding
Begin with a manageable portion of the queue. Your reviewer checks completed work against source records and gives specific feedback. Expand responsibilities only when the examples show the process is understood and the access and training requirements are in place.
Bring your current tools to the consultation: OpenTable, Resy, SevenRooms, Email, Gmail, Outlook. Final requirements are confirmed together.
A useful operating rhythm
See the work, the questions, and the next owner.
Agree a reporting format before the role begins. The aim is to make the queue easier to manage, not to create another report your team has to decipher.
At the start of coverage
Review new requests, approaching deadlines, and items returned for correction. Check the latest instructions and identify anything missing before taking the next action.
During the working day
Update the approved record as work changes. Keep source references and the next owner together. Escalations should include the question, the evidence already checked, and the decision needed.
At the handoff
Separate completed items from work awaiting information or approval. Include the next action and responsible person for each open item so the next shift or reviewer can continue without reconstructing the history.
Choosing support
Shape the role around your team.
Do we need a separate assistant for every service?
Not necessarily. Related tasks can form one role when the workload, hours, systems, and experience requirements fit together. We’ll discuss the practical combination during your consultation.
Can the scope change as we grow?
Begin with a documented scope and review actual workload. Additional responsibilities should be agreed with clear training, access, and review requirements.
How do we choose the first workflow?
Pick work that repeats, has a clear owner, and can be checked against an example. Bring the volume, deadlines, and common exceptions to the conversation.
What remains with our team?
Your authorized staff keep professional judgment, policy decisions, financial authority, and final approvals. Each service page describes the relevant boundaries.
A role shaped around your operationStart with the work
Start with the work
you want to hand over.
Tell us where the queue slows down. We’ll discuss the scope, tools, coverage, and review points that belong in your support role.
Book a free consultation
Define the role before making a commitment.